We have a 30-day return policy, so you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and unworn, with its original tags and in its original packaging. You will also need to provide the receipt or proof of purchase.
To start a return, you can contact us at geral@almareswimsuits.com. Please note that returns must be sent to the following address: Rua Luísa Neto Jorge nº385, 4450-570 Matosinhos Porto
If your return is approved, we will send you a return shipping label, as well as instructions on how to send your package and the address to which you should send it. Items returned without a prior return request will not be accepted.
You can always contact us with any questions at geral@almareswimsuits.com.
Damages and Issues
Inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and fix it.
Exceptions/Non-Returnable Items
Certain types of items cannot be returned, including perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions about your specific item.
Unfortunately, we cannot accept returns for sale items or gift cards.
Exchanges
The fastest way to ensure you receive the items you want is to return the item you have, and once your return is approved, place a separate order for a new item.
14-Day European Union Cancellation Period
Regardless of the information above, if items are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without being required to provide a justification. As noted above, your item must be in the same condition that you received it, unused and unworn, with its original tags and in its original packaging. You will also need to provide the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may also take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at almare.geral@gmail.com.
